Refund and Cancellation Policy

UltimateTV separates customer subscription state, provider payment events, invoice records, and TuliProx line access. Payment and refund outcomes are recorded before access is changed.

Cancellations

Customers can request non-renewal from the customer portal. Unless an operator changes the account sooner for abuse, chargeback, fraud, or compliance reasons, access remains available until the current paid period ends.

Past due and expiry

If a renewal payment is missing, failed, underpaid, expired, or not confirmed, a subscription may enter a past-due grace state and then expire. The worker can disable or reduce access after the grace window by reconciling subscription state into the line mirror.

Refund requests

Refunds are not automatic. Operators review payment history, provider records, usage, support context, fraud signals, and content/service availability before approving or rejecting a refund request. Crypto or wallet refunds require manual operator action outside the application.

Chargebacks and disputes

Chargebacks, payment disputes, suspected fraud, or provider reversal events can place invoices and payments into manual review. Access may be suspended while operators reconcile provider records and account status.

Provider limitations

Payment providers, networks, card processors, wallets, and banks may impose fees, timing, confirmation, identity, refund, or dispute limitations. UltimateTV records the operational decision but does not guarantee provider acceptance of every refund path.